Last updated: 15 November 2026
We want you to be happy with Ferdox. This is how refunds and cancellations work.
You can ask for a full refund within 30 days of your first payment for Ferdox, for any reason.
Renewal payments (the next month or year) are not refunded once the new period has started, except where the law requires it or the service had a serious problem we could not fix. Cancel before the renewal date to avoid being charged.
You can cancel at any time from the link in your Paddle receipt email, or by writing to support@ferdox.store. You keep access until the end of the period you already paid for. Before your access ends you can download a full copy of your journal from Settings.
Email support@ferdox.store with the email address of your account. Refunds are sent by our payment provider, Paddle, to the original payment method, usually within 5–10 business days depending on your bank.
This policy does not remove any rights you have under consumer law where you live.